Privacy Policy

Last updated: 15 October 2026  •  Effective: 15 October 2026

1. Introduction

This Privacy Policy explains how Safehands Fintech (“Safehands Fintech”, “we”, “us”, or “our”) collects, uses, discloses and protects your personal data when you use the SingleClick platform — including the SingleClick mobile application on Android and iOS (the “App”) and this website. SingleClick is a wealth-management platform used by financial advisers and mutual fund distributors, with a client portal that lets investors view their portfolio, goals, transactions and documents, and request advice from their advisor.

We are the data fiduciary (data controller) for the personal data processed through the platform under India’s Digital Personal Data Protection Act, 2023 (“DPDP Act”). By creating or using a SingleClick account, or by submitting your details through this website, you agree to this Policy.

Who can use the App: SingleClick accounts are issued by your advisory firm. The App is intended for users 18 years and older and is not directed at children.

2. Data we collect

We collect only the data needed to operate the platform and provide portfolio and advisory services.

We do not collect your precise or approximate location, contacts, photos, camera, microphone, or calendar. The App does not use advertising identifiers and does not serve ads.

3. How we use your data

• To authenticate you and provide the platform’s features (portfolio, goals, documents, advice).
• To send OTPs and account/service notifications.
• To route and respond to your advice requests and website enquiries.
• To maintain security, prevent fraud and misuse, and debug issues.
• To comply with legal, regulatory and audit obligations applicable to financial services.

We rely on your consent and on the legitimate uses permitted under the DPDP Act (performance of the service you have requested and compliance with law). We do not use your personal data for advertising or for any automated profiling beyond showing your own portfolio and goals.

4. Legal / regulatory basis and your advisory firm

Your portfolio and advisory data is managed by your advisory firm in the course of providing you financial/advisory services. Safehands Fintech provides and operates the SingleClick platform and processes this data to make it available to you. Where your advisory firm determines the purposes of processing your advisory records, it acts as a joint/independent fiduciary with us for those records; we will cooperate with your firm to honour your rights.

5. How we share data

We do not sell your personal data. We share it only as follows:

• Your advisory firm and your assigned advisor, to provide the advisory service you requested.
• Service providers / processors that host and operate the platform on our behalf (e.g. cloud hosting, SMS/email delivery for OTPs), under contractual confidentiality and security obligations.
• Legal and regulatory authorities, where required by applicable law, regulation, or valid legal process.
• In a business transfer (merger, acquisition, reorganisation), subject to this Policy.

6. Data storage, location and security

Your data is stored on secured servers operated for Safehands Fintech. Data is transmitted over encrypted connections (HTTPS/TLS), and authentication tokens are kept in your device’s encrypted storage. We apply administrative, technical and physical safeguards appropriate to financial data. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Data is primarily processed and stored in India.

7. Data retention

We retain your personal data for as long as your account is active and as needed to provide the service, and thereafter only as required to meet legal, regulatory, tax and audit obligations applicable to financial-services records. When data is no longer required, we delete or anonymise it.

8. Your rights

Subject to applicable law, including the DPDP Act, you have the right to:

• Access a summary of the personal data we process about you and how we process it;
• Request correction, completion or updating of inaccurate or incomplete data;
• Request erasure of your personal data (subject to retention obligations above);
• Withdraw consent, and nominate another person to exercise your rights in the event of death or incapacity;
• Grievance redressal, and the ability to escalate to the Data Protection Board of India.

To exercise these rights, contact us using the details in Section 12. Some requests relating to your advisory records may be fulfilled together with your advisory firm.

9. Account and data deletion

You can request deletion of your SingleClick account and associated personal data by emailing viraj.padhye@safehands.in from your registered email. We will verify your identity and action the request within the timelines required by law, except for data we must retain for legal/regulatory reasons.

10. Children’s privacy

The App is not intended for persons under 18. We do not knowingly collect personal data from children. If you believe a child has provided us data, contact us and we will delete it.

11. Changes to this Policy

We may update this Policy from time to time. We will post the updated version here with a new “Last updated” date and, where appropriate, notify you in the App. Continued use of the platform after an update constitutes acceptance of the revised Policy.

12. Grievance Officer & contact

For any questions, requests or complaints about your personal data:

If you are not satisfied with our response, you may lodge a complaint with the Data Protection Board of India.